When you first start an online business or any business for that matter, you wait in anticipation for new clients. The thought and excitement of knowing that you will be providing your services or selling products to people is very gratifying. However, there are several people you don't want as a clients. Regardless of how much they pay you, it's better to avoid them. If you build your business with these types of clients, you will be frustrated, angry, depressed, broke and unhappy.
Let's begin, shall we...
Cheapsy PooA cheapsy poo client is a person who usually have the money to spend but don't want to spend it. They are the type of client that want everything cheap. Don't get me wrong, there are times when you give your clients special deal or run promotions; however, some clients are never satisfied.
Tamin Inc offers some of the most competitive prices with complete packages on the internet. We even do price match, yet, we have people who want to really take advantage of us. For example, our Start-up Biz package on most websites will cost $600-$1000; yet we slashed it to $149. Yet, we have people who contact us and ask us to give them that package for $50-$75. You never want to build a business with cheap clients because that business won't last. Why? Because you are underselling your products/services and as a business, you need to make a certain amount of profit to make a living...especially as a small business or start-up. Cheap clients will suck the resources out of you before you make a penny profit.
Never SatisfiedThe next group of clients are those who are never satisfied. These type of clients usually so meticulous that it becomes over bearing. You may ask; is there something wrong with being meticulous? Absolutely not...to a certain extent. Whenever we start any new project for someone, we make sure to get as much detail as we can to ensure that the project is done correctly. We also allow the client to have several review until they are satisfied with the final product. This caused us to stop doing unlimited reviews because most of the clients were taking advantage of us. What do we mean?
Every time a client would send us a feedback or comment on what we did, they usually added a few more changes that was not in the original agreement. This costs us a lot of time and money because we kept implementing new and new things for the client without them paying for it which is ok....sometimes! After we finished the project, we realized that we didn't make any profit because of the number of new features we added and didn't charge the client.
FreetakersFreetakers are always looking for freebies. Their main goal is to get as much freebies as they can from you. The problem with this is that as a small business or start-up, you usually don't have too many freebies to giveaway because you can't afford it. You're barely making ends meet. Most freetakers don't understand that small businesses owners work very hard for their money. They don't understand that as a small business or start-up, your profit margin is very minimal and usually only sufficient to get you by.
Bad MouthAt Tamin Inc, we believe that there's a standard that needs to be met and held on both the client and service provider's end. We understand that sometimes, your client may get frustrated for legitimate reasons. However, you should never tolerate a rude client who disrespects you. When a client perpetually disrespects, harasses, or use profane words when talking to you; the line has been crossed. You should never jeopardize your values just to make an extra buck. What do we mean? If you've done all you can to solve an issue that a client has, yet that clients continues to be rude and disrespectful, you don't need their business. You want your clients to know that you have as much right to choose them as they did when they chose you.
It's very vital that you set a standard for your business because if you don't, no one will respect your company. People will usually take advantage of you or walk over you because of what they've heard others say. Regardless of how well any client is paying you, they should also respect you. In other words, respect is not bought but earned!
Calls you 24/7Every once in a while, you get a 24/7 client; someone who calls you twenty four hours a day, seven days a week. They call you when you're on vacation, holiday, spending time with your family, etc. They call you about non important things that really can wait until you are in the office. When they do call you when you're not in the office, instead of them keeping the conversation short, they want to talk for two hours. We understand that there are some clients who needs more attention than others but yet, there still has to be a limit. If you are too accessible to your clients, they will take advantage of you without realizing it. You need to be very clear and let your clients know that as much as you want to help them, there are limits on when or how many times they can call you. So many small businesses have been ruined because they didn't set proper boundaries with their clients. When you are spending time with your family or enjoying a relaxing day on vacation, you shouldn't accept business calls unless it's very urgent! It's okay to tell your clients not to call you on certain days, time, or hour.
I'll Pay You NeverThe last group of clients are the ones who after you're done working on their project, they take forever to pay you. They send you emails with little fixes that has no relevance to you not being paid. When you call or email them, they usually have an excuse and say they'll pay you later. You wait for hours, days, weeks, months and sometimes years without getting a single penny from them.
The Bottom Line
As a start-up, you spend 80-100 hours a week working just to make ends meet. You work very hard day in and day out because you want to take care of your family. Your business is your only source of income or your main source of income and that's why you need to make better decisions. The last thing you need is unnecessary headache from others. The road ahead of you already has enough challenges and obstacles that you must go through.